Articles with the tag : customer journey
Christmas and customer experience and service go hand-in-hand. For one, customer service is all about giving. Resolving customers’ issues means giving them what they need to feel satisfied. It also means exciting them about…
In our previous post, we discussed customer satisfaction and its importance. In this post, we will discuss on the various strategies to improve customer satisfaction and retention. There are so many ways to ensure…
BDU-CI Bank (Banque De l’Union – Côte d’Ivoire) chooses RightCom to build a new customer experience program. This collaboration will transform not only the customer experience in the bank’s branches, but also the customer…
Attempting to stand out in this 21st century In the 21st century, with competition at its peak, the next frontier of differentiation for companies is clearly customer service. With advances in technology, the world…
Beware of your detractors!!!!! I know, I know. Using exclamation marks is a bit much. I really do not mean to scare you. But then how do I convey this sense of urgency to…
NPS definition NPS was first developed by Bain and Company in 2003. Millions of companies use the net promoter score to measure customer perception. Net promoter score is a simple metric that expresses the…
A series on the perils of queue management during Covid 19 pandemic: Finale A recap of our dilemma in queues In the previous series, This queue is too long. Help!!!!! and 5 tips to…
A series on the perils of queue management during Covid 19 pandemic: Part Two No queues in quarantine Mandatory lock down gave you a sense of security. No one was expected to leave the…
A series on the perils of queue management during Covid 19 pandemic: Part One Queues before Covid 19 You really would not mind joining the queue. You could wait patiently in the premise filled…
After several weeks of lockdown in Luxembourg, the Prime Minister, Xavier Bettel, announced a 3-phase lockdown lift strategy. Phase 1 started on April 20, followed by phase 2 on May 11; the final phase…
