Customer Experience
Data collection is one of the cornerstones of a successful customer experience (CX) strategy. By giving companies access to valuable insights about their customers, it not only improves customer satisfaction but also optimizes internal…
CSAT scores can be obtained either by taking a survey or through in-depth interviews with your customers. The key advantage of CSAT over other customer satisfaction surveys is that it can be administered in-depth…
We’ve been selling products online for many years now, and one thing we’ve learned is that when it comes to customer satisfaction scores, there are certain things you should do and certain things you…
The Net Promoter Score (NPS) is a popular metric for measuring customer satisfaction. NPS metrics can be used to evaluate the overall health of a customer relationship and performance. NPS is calculated using a…
