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Customer Experience

6 super useful tips to improve customer service
5min
Customer Experience February 27, 2024

6 super useful tips to improve customer service

Are you looking to improve your customer service? If so, you’ve come to the right place! In this blog post, we’ll share 6 super useful tips to help you take your customer service up…

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Why is having a strong Net Promoter Score essential for businesses?
5min
Customer Experience January 23, 2024

Why is having a strong Net Promoter Score essential for businesses?

The Net Promoter Score (NPS) is a management measure that businesses use to gauge how devoted their clients are to their products or services. NPS was created by Satmetrix, Bain & Company, and Fred…

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How to Increase Your Net Promoter Score to Win Clients and Influence Sales
6min
Customer Experience March 21, 2023

How to Increase Your Net Promoter Score to Win Clients and Influence Sales

Since its inception in 2003, the Net Promoter System has superseded other customer success frameworks by measuring how frequently organizations convert consumers into advocates. It’s become the predominant customer success framework used today by…

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Why customer satisfaction scores are important
6min
Customer Experience February 23, 2023

Why customer satisfaction scores are important

The customer satisfaction score is an extensively employed indicator that functions as a key performance indicator for customer service and product quality. Customer happiness has a major impact on your company’s revenue. Your retention…

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