Insights
Customer retention is one of the most important aspects of your business. It allows you to grow and build your brand, but it also provides stability for employees who want to stay with their…
There are tons of articles out there about how to use NPS (Net Promoter Score) effectively as a tool that measures how likely your customers are to recommend your product or service to others.…
There are many ways to improve customer effort, but the most common way is to offer a self-service solution. This involves providing customers with a way to solve their own problems without having to…
The call center is a highly technical, labor-intensive and expensive industry. However, it doesn’t have to be this way. There are many misconceptions about call centers that prevent businesses from trying out new solutions…
