November: the Most Misunderstood Month in Customer Experience November is rarely celebrated in customer experience strategies.It sits in an uncomfortable space: after the energy of early-year plans, after the rush of mid-year execution, and…
On October 29, 2025, the prestigious Sankara Hotel in Nairobi hosted the RightCom Customer Experience Summit 2025, a landmark event that brought together executives, experts, and professionals from across industries to explore how customer…
September is always a pivotal month. It signals the return to work, unfinished projects, adjusted business strategies, and most importantly renewed customer expectations. In today’s landscape, where customer experience is one of the most…
Customer Experience: Your Best Weapon to Stand Out and Leave a Lasting Impression Today, people don’t just buy a product or a service. They buy a story. Attention. An experience. In a fiercely competitive…