Press Releases & News
In a context where customer satisfaction is paramount, outsourcing customer relations – also known as CX BPO (Customer Experience Business Process Outsourcing) – emerges as a strategic solution. This model allows businesses to delegate all or…
Dans notre précédent article, nous avons abordé la question de la satisfaction des clients et de son importance. Dans le présent article, nous aborderons les différentes stratégies permettant d’améliorer la satisfaction et la fidélisation des clients.…
The Net Promoter Score (NPS) is a key indicator for measuring customer satisfaction and loyalty. A high NPS not only shows that your customers are satisfied, but also that they are willing to recommend…
RightCom, the pan-African customer experience management company announces that TMB Bank has selected RightCom to implement its customer service program in Congo. This collaboration between the two institutions will enable customers to have an…
