Press Releases & News
Are you running an African SME? You’ve got energy, ideas, but limited resources — and the competition is fierce. The good news? You already have a powerful, underused lever: customer experience. With a structured…
In a context where customer satisfaction is paramount, outsourcing customer relations – also known as CX BPO (Customer Experience Business Process Outsourcing) – emerges as a strategic solution. This model allows businesses to delegate all or…
Dans notre précédent article, nous avons abordé la question de la satisfaction des clients et de son importance. Dans le présent article, nous aborderons les différentes stratégies permettant d’améliorer la satisfaction et la fidélisation des clients.…
The Net Promoter Score (NPS) is a key indicator for measuring customer satisfaction and loyalty. A high NPS not only shows that your customers are satisfied, but also that they are willing to recommend…
