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Articles with the tag : Customer Relationship Management

How Customer Experience Training Boosts Customer Satisfaction?
4min
Customer Experience, Employee Experience February 28, 2025

How Customer Experience Training Boosts Customer Satisfaction?

Customer Experience: A Key Growth Driver Today, customer experience (CX) is the key differentiator for businesses. According to a study by PwC, 86% of consumers are willing to pay more for a better customer experience. However, a single…

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Why you should apply the “Solve, Don’t Sell” principle to Customer Experience
6min
Insights March 22, 2021

Why you should apply the “Solve, Don’t Sell” principle to Customer Experience

Ever been offered a service totally unmatched to your needs, like being sold a skytop pool experience when you are both afraid of heights and a bad swimmer, or being offered a cosmetic product…

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‘Tis the season to give the best customer experience
4min
Customer Experience December 17, 2020

‘Tis the season to give the best customer experience

Christmas and customer experience and service go hand-in-hand. For one, customer service is all about giving. Resolving customers’ issues means giving them what they need to feel satisfied. It also means exciting them about…

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How to share online surveys to get quality responses
5min
Customer Experience November 27, 2020

How to share online surveys to get quality responses

Nowadays, it is a norm for brands to share surveys as a way to collect feedback from customers. Everywhere you go, a brand wants to know how you feel about them. They want to…

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How proactive is your CX team?
5min
Customer Experience October 27, 2020

How proactive is your CX team?

Hello there, welcome to the next chapter in our thrilling journey to the top of the Mount Rushmore of customer service excellence. We have gone through customer service metrics such as NPS and Customer…

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BDU-CI Bank selects RightCom to deliver outstanding customer experience
2min
Press Releases & News October 19, 2020

BDU-CI Bank selects RightCom to deliver outstanding customer experience

BDU-CI Bank (Banque De l’Union – Côte d’Ivoire) chooses RightCom to build a new customer experience program. This collaboration will transform not only the customer experience in the bank’s branches, but also the customer…

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Your detractors can become your promoters
4min
Customer Experience September 29, 2020

Your detractors can become your promoters

Beware of your detractors!!!!! I know, I know. Using exclamation marks is a bit much. I really do not mean to scare you. But then how do I convey this sense of urgency to…

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What is Net Promoter Score (NPS)?
3min
Customer Experience September 25, 2020

What is Net Promoter Score (NPS)?

NPS definition NPS was first developed by Bain and Company in 2003. Millions of companies use the net promoter score to measure customer perception. Net promoter score is a simple metric that expresses the…

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2 Stages of Effective Customer Relationship Management
6min
Customer Experience October 4, 2019

2 Stages of Effective Customer Relationship Management

Customer relationship management as we know it today is more operational than analytical. Businesses have mastered sales and marketing automation, and established service automations through issue management solutions and customer care centres. However, when…

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