Articles with the tag : Customer Relationship Management
In a constantly evolving business environment, customer experience (CX) has become a key factor for a company’s success. Today’s customers are more informed, more demanding, and far less tolerant of poor experiences. Delivering an…
Customer Experience: A Key Growth Driver Today, customer experience (CX) is the key differentiator for businesses. According to a study by PwC, 86% of consumers are willing to pay more for a better customer experience. However, a single…
Ever been offered a service totally unmatched to your needs, like being sold a skytop pool experience when you are both afraid of heights and a bad swimmer, or being offered a cosmetic product…
Christmas and customer experience and service go hand-in-hand. For one, customer service is all about giving. Resolving customers’ issues means giving them what they need to feel satisfied. It also means exciting them about…
Nowadays, it is a norm for brands to share surveys as a way to collect feedback from customers. Everywhere you go, a brand wants to know how you feel about them. They want to…
Hello there, welcome to the next chapter in our thrilling journey to the top of the Mount Rushmore of customer service excellence. We have gone through customer service metrics such as NPS and Customer…
BDU-CI Bank (Banque De l’Union – Côte d’Ivoire) chooses RightCom to build a new customer experience program. This collaboration will transform not only the customer experience in the bank’s branches, but also the customer…
Beware of your detractors!!!!! I know, I know. Using exclamation marks is a bit much. I really do not mean to scare you. But then how do I convey this sense of urgency to…
NPS definition NPS was first developed by Bain and Company in 2003. Millions of companies use the net promoter score to measure customer perception. Net promoter score is a simple metric that expresses the…
Customer relationship management as we know it today is more operational than analytical. Businesses have mastered sales and marketing automation, and established service automations through issue management solutions and customer care centres. However, when…
