Customer Experience
In a fast-changing digital world, there are numerous ways to measure the impact of your company’s services. Keeping track of the effectiveness and efficiency of your organization is essential. However, what the standard methods…
If you’re a business owner, then you know that providing good customer service is key. It’s not enough to just have a nice website or make good products — you need to provide your…
NPS is a benchmarking tool for customer satisfaction. The NPS method, which is based on a two-minute survey, gives insights about customer loyalty by measuring customers’ willingness to recommend a business to a friend…
NSIA Banque Benin, a subsidiary of the NSIA group, chooses RightCom to set up its customer experience management program. This program will enable the bank to improve the quality of service and its relationship…
