The Net Promoter Score (NPS) is a key indicator for measuring customer satisfaction and loyalty. A high NPS not only shows that your customers are satisfied, but also that they are willing to recommend…
RightCom, the pan-African customer experience management company announces that TMB Bank has selected RightCom to implement its customer service program in Congo. This collaboration between the two institutions will enable customers to have an…
Great customer service is the lifeblood of any business. No matter how good your product or service is, if you don’t treat your customers well, they’ll go elsewhere. There are a few simple things…
SCB Cameroon, a subsidiary of the Moroccan group Attijariwafa Bank, chooses RightCom to deploy its new customer experience program in the bank branches. This program will allow the bank to improve the quality of…