Articles with the tag : customer service
Customer experience (CX) has become a crucial factor for companies seeking to stand out in an environment where every interaction matters. Effective management of this experience is no longer limited to just meeting customer…
RightCom, the pan-African customer experience management company announces that TMB Bank has selected RightCom to implement its customer service program in Congo. This collaboration between the two institutions will enable customers to have an…
We’ve been selling products online for many years now, and one thing we’ve learned is that when it comes to customer satisfaction scores, there are certain things you should do and certain things you…
Are you looking to improve your customer service? If so, you’ve come to the right place! In this blog post, we’ll share 6 super useful tips to help you take your customer service up…
Customers’ experiences have long been a key concern for business owners and customers. However, this has changed in recent years. While the customer experience was once about providing customers with exactly what they needed,…
The customer satisfaction score is an extensively employed indicator that functions as a key performance indicator for customer service and product quality. Customer happiness has a major impact on your company’s revenue. Your retention…
Christmas and customer experience and service go hand-in-hand. For one, customer service is all about giving. Resolving customers’ issues means giving them what they need to feel satisfied. It also means exciting them about…
In our previous post, we discussed customer satisfaction and its importance. In this post, we will discuss on the various strategies to improve customer satisfaction and retention. There are so many ways to ensure…
Nowadays, it is a norm for brands to share surveys as a way to collect feedback from customers. Everywhere you go, a brand wants to know how you feel about them. They want to…
BDU-CI Bank (Banque De l’Union – Côte d’Ivoire) chooses RightCom to build a new customer experience program. This collaboration will transform not only the customer experience in the bank’s branches, but also the customer…
